Frequently Asked Questions
WHAT ARE THE PAYMENT OPTIONS?
We accept a variety of payment methods to make your shopping experience as convenient as possible. We gladly accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also use secure payment platforms such as PayPal, Apple Pay, and Google Pay through channels where it is an option . For added convenience, we offer tap to pay at our POS, ensuring your transactions are safe and seamless. All payments are processed securely, and your information is protected through encryption during the entire transaction process.
WHAT IS YOUR RETURN POLICY?
At The Alchemist Den, we want you to be fully satisfied with your purchase. Please note that certain items, such as crystals, candles, and other spiritual tools, may not be eligible for return due to their unique nature and energetic properties. Additionally, all sale items are final and non-refundable. To initiate a return or exchange where shipped items are damaged, please review our refunds and returns policy page and contact us with your order number and reason for return. Customers are responsible for return shipping costs. We strive to process all refunds and exchanges within 5-7 business days of receiving the returned item(s).
DO YOU OFFER GIFT CARDS?
Yes, The Alchemist Den offers gift cards! Our gift cards are the perfect way to share the magic of transformation with your loved ones. Whether for a special occasion or just because, a gift card from The Alchemist Den allows the recipient to explore our curated collections of crystals, herbs, candles, spiritual tools, and more. Gift cards are available for purchase on our website or in-store and can be redeemed both online and in-store. They never expire and offer flexibility for all purchases. Give the gift of growth, healing, and empowerment!
DO YOU OFFER WHOLESALE?
At this time, we do not offer wholesale on our herbs or imported items. However, select value-added products from our Millenheirs and Love and Light Healing brands may be available for wholesale.
If you're interested in wholesale opportunities, we invite you to consult with us directly about the specific products that caught your eye. We’ll be happy to discuss whether we can offer wholesale options for those items at this time. Thank you for your interest in partnering with us!
ARE YOU HIRING?
This is one of our most frequently asked questions, and we’re honored by your interest in joining The Alchemist Den! At this time, we operate with a small but mighty team, both seen and unseen, as we are still a microbusiness. We cherish every part of what we’ve built, from our handmade products infused with love to the sense of community we’re growing together.
While we currently maintain a minimum staff, we’re passionate about ensuring that when the time comes to expand, we can offer competitive wages and an environment where the right candidate can truly thrive. Our vision for the perfect team member goes beyond just skill set; we’re seeking someone who feels divinely aligned with our mission, understands our values, and embraces the unique culture of our store.
We’re particular, and for good reason—The Alchemist Den is more than a business; it’s a labor of love and a safe haven for our community. If this resonates with you, we encourage you to complete the appropriate form or email us your resume. Even if a position isn’t immediately available, please check back with us. We believe that the right candidate will align with our vision in divine timing, and we look forward to working together when that moment comes.
Thank you for your interest and support—it means the world to us!
ARE YOUR HERBS ORGANIC?
Yes, our herbs are organic and food-grade. However, if you plan to ingest them, we strongly recommend consulting with your physician to ensure there are no contraindications with any medications or health conditions you may have.
Disclaimer: The Alchemist Den will not be held liable for any adverse reactions or outcomes resulting from the use or consumption of our products. All products are sold with the understanding that the customer assumes full responsibility for their use. Always use herbal products responsibly and consult a professional when in doubt.
DO YOU SHIP?
We do. We offer shipping to all 50 states. Just add your items to cart and shipping will be calculated at checkout!
WHERE CAN I FIND THE CLASSES YOU OFFER?
Thank you so much for your interest in our classes! As a family-run operation, we pour our hearts into creating meaningful experiences for our community, and we do our best to communicate our class schedule as far in advance as possible.
You can find our upcoming classes posted on our social media channels, as well as on our website, where you can RSVP and make payments, if applicable. To stay in the loop, we encourage you to follow us on social media and subscribe to our newsletter so you don’t miss any updates.
We deeply appreciate your patience and support as we continue to grow. We look forward to seeing you in one of our classes soon!
DO YOU OFFER WHOLESALE?
At this time, we do not offer wholesale on our herbs or imported items. However, select value-added products from our Millenheirs and Love and Light Healing brands may be available for wholesale.
If you're interested in wholesale opportunities, we invite you to consult with us directly about the specific products that caught your eye. We’ll be happy to discuss whether we can offer wholesale options for those items at this time. Thank you for your interest in partnering with us!